Job Description




Bring Your Property Claims Expertise to Tennessee - Join Our Growing Team!


Location: Franklin/Nashville, TN


Work Setup: Hybrid - Work From Home + Driving Role




What We're Looking For

5+ years of
Property Adjuster experience

Strong
investigation, negotiation, and claims handling skills

Ability to manage
complex property claims and conduct field inspections

Excellent
communication and customer service abilities




Responsibilities

• Uses knowledge of property and construction to conduct onsite inspections of property damage and photograph claim sites to depict and substantiate losses or damage in order to establish appropriate loss estimates and reserves based on all client information. ; Maintains expected case load and high service standards and adherence to Key Performance Indicators (KPI's).


• Investigates claims by interviewing claimants and witnesses, obtaining official reports, and comparing claim information with evidence gathered. Obtains necessary information from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss. ; Works cooperatively with expert witnesses, attorneys, public adjusters and carrier's examiners as needed to conduct investigations, confirm findings, support evaluations and control claim costs.


• Examines claim forms, policies, endorsements, and client instructions to determine coverage by applying the understanding of insurance policies and policy interpretation.


• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford. ; Maintains accurate, thorough field notes, journal entries, and time and expense records as needed. ; Prepares accurate, clear, thorough and concise reports and letters to insurance carriers on conclusions and recommendations. ; Ensures the accuracy of information collected and reported to guard against fraudulent claims.


• Presents evidence at legal proceedings, producing reports and other documents as evidence


• May assist and mentor junior adjusters with claims handling


• Upholds the Crawford Code of Business Conduct at all times


• Maintains professional and technical knowledge through continuing education and upholds company reputation by complying with federal and state regulations


• Participates in special projects or performs duties in other areas as requested

Qualifications

• College Degree strongly preferred, or an equivalent combination of education and experience.


• Advanced industry designations such as CPCU, AIC or PTC.


• Five (5) or more years' experience resolving moderate to highly complex personal and commercial property loss claims


• Strong verbal and written communication skills.


• Good attention to detail.


• Strong analytical and mathematical ability.


• Excellent interpersonal skills.


• Strong knowledge of property claim law.


• Ability to analyze, interpret and capture pertinent information in reports.


• Ability to prioritize tasks and discern the essential from the non-essential.


• Research and investigative abilities; negotiating, conflict resolution and persuasion abilities.


• Solid time management skills and organizational ability.


• Ability to deal effectively with challenging situations and people.


• Must be a licensed adjuster as required by state and local laws;


• Must have a valid driver's license with a clean driving record for company vehicle use;


• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars


• May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates


• Strong PC/laptop skills to include a claims or appraisal system such as Xactimate and/or Simbility.


• Company vehicle, cell phone, and laptop will be provided to qualified applicants that meet Crawford & Company's Background Check, Motor Vehicle Record, and Drug Screen requirements.


• Must complete requirements as outlined in Crawford's career path and continuing education plan for position.


• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.


• Travel may be required during/outside of normal business hours when necessary.

#LI-JC3 #LI-Hybrid




About Us



Why Crawford?



Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.



When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.


• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

- Prescription Drugs

- HSA, HRA, and FSA Accounts

- Paid Holidays, Vacation and Sick Leave

- 401(k) Retirement Plan

- Tuition Assistance

- Paid Parental Leave

- Supplemental Health Benefits




Other Benefits currently available at no cost include: - Enhanced Mental Health Support

- Virtual Physical Therapy

- Caregiving Services

- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.


• Sustainability programs that give back to the communities in which we live and work.


• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.