Job Description

• 4-year bachelor's degree preferred


• 7+ years handling personal auto claims, exhibiting property-casualty or subrogation experience


• Ability to work independently while assimilating various technical subjects..


• Strong written and oral communication, negotiation and presentation skills.


• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.


• Effective advanced interpersonal skills to effectively interact with all levels of internal and external clients.

Responsibilities

• Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls.


• Communicates over the phone to ensure understanding of reports and documents.


• Performs an evaluation of the loss to determine potential total losses using established procedures.


• Interprets statutes and case laws to build a strong case for coverage and liability.


• Files subrogation claims in Arbitration Forums with persuasive arguments.


• Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims.


• Effectively follows appropriate process for assignment of claims to adjusters.


• Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information.


• Proficient use of MS Office applications and PDF documents.


• Decisive and organized, with strong organizational skills.


• Adapts to occasional high-pressure situations.


• Familiarity with claims-handling procedures.


• Performs other various duties as assigned.


• Should be able to work independently with little to no supervision.


• Be able to handle more complex/higher exposure claims.


• Demonstrate knowledge/Ability to assist the team manager in assignment/assessment of claims.


• Provide training/mentor less experienced team members.


• Attend and handles mediation/arbitrations on other team members' cases in addition to their own.

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About Us



Why Crawford?



Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.



When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.


• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

- Prescription Drugs

- HSA, HRA, and FSA Accounts

- Paid Holidays, Vacation and Sick Leave

- 401(k) Retirement Plan

- Tuition Assistance

- Paid Parental Leave

- Supplemental Health Benefits




Other Benefits currently available at no cost include: - Enhanced Mental Health Support

- Virtual Physical Therapy

- Caregiving Services

- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.


• Sustainability programs that give back to the communities in which we live and work.


• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.