Company Description

Ready to accelerate your career?

Join Cielo, the world's leading Talent Acquisition Partner, and lead high-performing teams while taking ownership of your success.

About Cielo

We create careers for ambitious people by moving beyond traditional talent acquisition. Through our innovative approach combining Talent Acquisition, Search, Consulting, and Digital Accelerators™, we design comprehensive solutions that help our clients find and keep exceptional talent.

Job Description

As Client Services Manager , you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters, you will drive recruitment excellence, influence business outcomes, and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.

Work Location: Tokyo, Japan
Work Arrangement: Hybrid work model (3-4 days, or less per week onsite), flexible depending on business needs and team alignment.
Languages Required:
- Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
- English: Business-level proficiency
Working Hours:
- Monday to Friday, 9:00 AM - 6:00 PM (Non-core flexible working hours)

Team Leadership

Lead and coach a high-performing recruitment team
Set clear performance standards and goals; proactively address gaps
Conduct regular 1-1s, team meetings, and performance reviews
Foster an inclusive, collaborative environment that inspires excellence

Client Partnership

Build strong relationships with key stakeholders across client organizations
Partner with internal Cielo teams and client leaders on implementations
Participate in client meetings, sharing insights and addressing service gaps
Deeply understand client organizational structures and needs

Strategic Delivery

Develop recruiting metrics and analytics (time to fill, cost per hire, candidate satisfaction, etc.)
Manage programs, events, and campaigns to build candidate pipelines
Drive comprehensive hiring strategies including passive outreach and recruitment marketing
Leverage cutting-edge recruitment technologies and Cielo resources
Oversee P&L management and Cielo-specific reporting
Drive continuous improvement and process standardization

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Qualifications

Experience

Proven track record in talent acquisition or HR
Experience coaching peers or managing teams

Skills

Knowledge of recruitment technologies (ATS, social media tools)
Strong proficiency in Microsoft Office Suite

Education

Bachelor's degree in business, management, HR, or related field (preferred)

Additional Information

Cielo is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or any other protected status. Applicants requiring accommodations should contact: talent.acquisition@cielotalent.com

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